Articles

Collective knowledge for reflective moments

 

Elements of the Employee Experience: The Interview

By Daniel Szuc and Josephine Wong

July 5, 2021

With this article, we’ll kick off our new series about the employee experience, exploring the current state of various elements of the employee experience (EX) that people encounter at work...

 

Reflection: A Critical Practice for Leading Healthy Cultures

By Daniel Szuc and Josephine Wong

April 5, 2021

A common observation within organizations of various sizes is that people generally get caught up with being busy at work. 

 

Making Meaningful Business Propositions

By Daniel Szuc and Josephine Wong

January 4, 2021

Starting a business, running a business, and sustaining a business’s success implies that we have considered how to make a meaningful business proposition. 

 

The Practice Spotting Tool for Meaning Makers

By Daniel Szuc and Josephine Wong

September 7, 2020

Imagine illustrating a timeline of your own life and work experience. You might start with a minute, then an hour, a day, a week, a month, a year, and so on. 

 

Foundational Practices for Great Teamwork

By Daniel Szuc and Josephine Wong

June 8, 2020

Twenty-three years ago, Dan performed in a production of Neil Simon’s play Laughter on the 23rd Floor, playing the character Milt Fields. 

 

Understanding Cultures

By Daniel Szuc and Josephine Wong

March 9, 2020

The term culture describes the behaviors of people in organizations. Sometimes, as UX professionals, we are outsiders and organizations invite us in to observe their organizational culture.

 

Sparkle Studio and the Make Meaningful Work Show

By Daniel Szuc and Josephine Wong

September 23, 2019

This year, we have been experimenting with the creation of a Sparkle Studio to house and produce a “Make Meaningful Work” show. 

 

Creating Environments That Encourage Behaviors That Make Meaningful Work

By Daniel Szuc and Josephine Wong

March 18, 2019

In this article, we’ll examine the environments in which we live and work, taking a moment to reflect on how they make us feel. 

 

Fostering Learning Environments to Generate Sparkle

By Daniel Szuc and Josephine Wong

December 3, 2018

Our environment refers to everything around us, including physical, chemical, and other natural forces. People constantly interact with their environment...

 

Connecting the Dots to Create Magic at the Intersections

By Daniel Szuc

June 11, 2018

When I was a young boy growing up in Melbourne in the 1970s, I often looked up into the vastness of space and all the stars in the night sky. 

 

Reflections on Making Meaningful Work

By Daniel Szuc and Josephine Wong

November 20, 2017

We just presented at CanUX 2017, in Ottawa, Canada. Like all good conferences, Can UX created a place for community, conversations, learning, and connecting with local and global practitioners. 

 

Guiding Practices for Making Meaningful Work

By Daniel Szuc and Josephine Wong

May 22, 2017

Recently, a group of about 30 technologists invited us to run a two-day client training workshop to teach them some best practices for making meaningful work and help them to kick start and sustain a UX practice on their projects.

 

A Manifesto for Maturing the Making of Meaningful Work, Part 1

By Daniel Szuc and Josephine Wong

January 9, 2017

On the projects we’ve worked on, it’s easy to get caught up in meeting deliverables—and the speed at which we need to deliver them—and the constant...

 

A Manifesto for Maturing the Making of Meaningful Work, Part 2

By Daniel Szuc and Josephine Wong

February 6, 2017

In Part 1 of this two-part series, we established the need for a manifesto for maturing the making of meaningful work, explained what you need to do to fulfill your intention of...

 

Make Your Work Meaningful and Go from Sleepwalking to Sparkle

By Daniel Szuc and Josephine Wong

May 31, 2016

The good energies a team brings to a new project can quickly get derailed if people do not feel they have a clear understanding of why they’re working on something.

 

Integrated Approaches to Constant Personal Learning, Improvement, and Maturity

By Josephine Wong, Daniel Szuc and Michael Davis Burchat

October 5, 2015

Large organizations are complex organisms with different combinations of roles, teams, and departments and are often political in nature. 

 

Toward a Culture of Integrated Practice

By Daniel Szuc, Josephine Wong and Michael Davis Burchat

June 8, 2015

Frederick Winslow Taylor was a Quaker, so was repulsed by waste. With only a stopwatch and a clipboard, he set about inventing a productivity revolution.

 

Routines on Projects: Why They Deserve More Attention

By Daniel Szuc, Josephine Wong and Michael Davis Burchat

February 2, 2015

In our last article, we explored the elements that make up a mature UX practice and how they apply to project teams.

 

Deeper Understanding: Stories, Observations, and Insights

By Daniel Szuc and Josephine Wong

February 2, 2015

Have you ever been on a project where you conducted user interviews and got some answers, but didn't know why you were asking specific questions...

 

Holistic Thinking on Transitioning to a New Practice Framework

By Daniel Szuc and Josephine Wong

November 11, 2013

When Dan attended a UX conference in China at the end of 2012, the conference opened with some UX-maturity diagrams that showed how...

 

Designing the Future of Business

By Daniel Szuc and Josephine Wong

June 3, 2013

Recently, we’ve been thinking more about our UX practice, what we do, who we collaborate with, and the impact we would like to have...

 

Positive Design Impact

By Josephine Wong, Daniel Szuc

May 7, 2012

Recently, a client asked us to help one of their teams that was developing a new product. This is our story about that engagement.

 

The Design Workshop: Bringing It All Together

By Daniel Szuc, Josephine Wong 

August 8, 2011

In this article, we’ll outline the key elements you need to plan and facilitate a design workshop to give you a better chance of success.

 

Walking Through Your Product Design With Stakeholders

By Daniel Szuc

June 4, 2007

You are the lead designer—or perhaps even the sole designer on a product team. You have just completed your product design...