UXHK

2019

15 & 16 February 2019

Speakers :  Antony Morris, Jennifer Fabrizi, Kathryn Campbell, Davide Casali

User Experience Hong Kong (UXHK) is a learning event dedicated to bringing all product and service design disciplines together, from research, marketing, design, technology and the business to name a few, who are interested and passionate about designing great experiences for people and business for a better world for all.

Workshops : Choose workshops to brush up your UX skills.

Get Connected : Network with the invited speakers and with the local Asian UX community.

Stay Updated : Follow our online channels to stay in the loop. 

Program : 

• Day 1 – Presentations & Conversations
• Day 2 – Half day workshops

Day 1 – Presentations & Conversations 

1:00p.m. - Registration Opens at Reception

2:00p.m. - Welcome & Presentations

Increasing product team engagement with design decisions

JENNIFER FABRIZI
When we work together in teams, is it really all about the reports we create, the prototypes we make, the deliverables we produce and the KPIs we measure? Are we measuring the right things when we put production above all else?Designers often face the panic of “WHERE’S THE UX?” and end up focusing on cranking out wireframes. But as more and more design teams stand up design language systems and automate at least some of user testing work, what will that mean for the future of design work?I propose that we will need to be prepared as a discipline to move from production-focused work to a model of work in which we guide teams through the “experience of design” to ensure a shared understanding of users and of the goals of the products and services we create.In the information overload of today, we need to shift our thinking of producing deliverables. Instead, as architects do with physical spaces, we need to architect information spaces – physical and digital – in which meaningful work and shared understanding can happen.Showing your work is one way to architect an information space into which people can enter to learn, teach, absorb, comprehend and make meaning in more useful and effective ways.

Venture Building to Breakdown Organisational Silos

ANTONY MORRIS
The 20th Century industrial military approach to managing businesses shaped functional specialism and created a siloed business focus on efficiency and predictability. In the 21st Century, where the only certainty is uncertainty of how a customer will react to a new service, it is not unusual to hear the refrain that ‘the business doesn’t understand UX/design’; ‘we have to persuade the business ‘; ‘such a delightful experience will never get through risk’.I am fortunate to come from ‘the business’ however with a consistent focus on delighting customers through great UX design. I’d like to suggest that everyone of us who are privileged to be creating experiences for others are in a business without silos.

Learning to Embrace Change

KATHRYN CAMPBELL
The pace of change today demands that we adapt more quickly than ever before. Yet both structural and emotional impediments make continuous learning more challenging than necessary. What holds us back? Drawing from a variety of sources on management theory, psychology, philosophy and sociology, we will examine the forces that keep bureaucracies static and workers frustrated and unfulfilled.How can we empower ourselves to be more self­ actualized, and create healthier, learning organizations in the process? We’ll examine these questions through the microcosmic and macrocosmic lens of an individual effecting change at a global corporation.

Mastering Feedback: You, The Team, and The Product

DAVIDE CASALI
Feedback is commonly perceived as something that everyone is able to do — who doesn’t have an opinion? However, it’s also very easy to give bad feedback: we all know it when we are on the receiving end. This gets more and more evident when the team grows from two people to a whole company.Feedback thus becomes a critical skill that can be learned, improved and mastered. Good feedback skills can improve the quality of the teamwork and the result by a large margin, while bad feedback can grind any team to a halt with confusion if not worse. This presentation will give insights, challenge myths and provide practical ideas. How can we improve ourselves? How can we plan good feedback in groups?

6:00p.m. - Drinks, Fun, Networking

8:00p.m. - End of Day 1

Day 2 – Half day workshops 

(AM) Workshop 1 - Building Your UX Maturity Roadmap

Information architecture: Just the essentials

JENNIFER FABRIZI
At UXHK 2018, Susan Wolfe presented a workshop entitled, “Designing for social impact.” In the description of her workshop, she posited that design is “increasingly applied to ‘wicked problems’” and that “applying standard human-centered design strategies tend to fall far short of the mark.”

As a context for social impact, we can view work as a social context (as opposed to a process or procedure that we are compelled to serve). As design managers and leaders who are designing the social conditions for design teams to sparkle, we must consider more than the deliverables and production speed of our designers.

We’ll unpack some of the conditions for design teams to sparkle and begin to understand the “wicked problem” of designing design organizations.We’ll apply traditional human-centered design tools, evaluate how well they work and will expand upon them to make the conditions for sparkle to make meaningful work.

You will learn to:

• Apply human-centered design approaches and tools to the design of your design orgs
• Explore how well these work and to experiment with other models to uncover conditions for making meaningful work
• Share stories with workshop attendees about the challenges of designing design organizations within complex, matrixed workplaces
• Consider the future of work through the eyes of people, instead of processes and procedures

(AM) Workshop 2 - Venture Building to Breakdown Organisational Silos

Designing user interfaces using psychological principles

ANTONY MORRIS
How can an enterprise with all its constraints, departments, silos move quickly and safely at ‘start-up’ speed?This workshop is a mix of illustrative stories about projects that have succeeded and those that have not and is both an introduction and practical application of some simple questions that can help breaking down the business silos.You will learn to:

• Ask three simple questions that can help shape understanding and align all parts of the ‘business’
• Apply these questions consistently to form and test hypotheses in short cycles as a team manages the certainty of uncertainty
• Gain an appreciation of how the latest software automation methods are critical to enabling rapid and safe releases to production
• How treating the privilege of creating of experiences as a gift we are giving to the world creates a focus on making meaningful work

(PM) Workshop 3 - Defining Meaningful Requirements

Managing UX

KATHRYN CAMPBELLD
Defining new product or service requirements is often treated as the tedious task of gathering miscellaneous ideas from a variety of internal stakeholders and documenting them so that the “real work” ­­design and development ­­ may begin.Yet this common approach misses the enormous opportunity that the discovery phase can offer. In this workshop we will explore the most common mistakes made during requirements definition and how to avoid them, as well as practices for uncovering and nurturing new ideas.You will learn to:

• Look at your marketplace with fresh eyes
• Identify new opportunities with current and potential customers
• Consider the impact of your work more broadly
• Foster innovative ideas even within very traditional, risk ­adverse environments.

(PM) Workshop 4 - RequirementsPurpose Driven Timelines

DAVIDE CASALI
People are often asked or expected to have one clear purpose driving them. We know that this is just not feeling right or possible, for many of us, for a multitude of different reasons. This workshop is designed to allow you to identify the multiple values, passions and purposes that drive you and to identify how to build what’s missing to connect all of them to your current work situation. It’s about mapping out what you really want in your work and life and connecting the dots to design the right strategy. It’s about fulfilment and balance.You will learn to:

• Assess and celebrate your achievements up until this moment
• Determine and prioritise future goals across all areas of your life
• Create an action plan to give you a clear guide for the future
• Create a model you can reuse in any future moment of doubt